Shipping

After placing your order online, you will receive an email confirmation receipt within 24 hours.

Our unframed prints are shipped within 3-5 days of your order being placed.

AUSTRALIA: For prints being framed by us please allow up to an additional 10 working days for framing production.

INTERNATIONAL: (For orders outside of Australia) Due to shipping logistics, framing options are not available for International orders. Unframed prints are sent in a rolled tube via DHL Couriers.

All artwork is fully insured against loss and damage whilst in transit with our trusted art couriers. You will be provided with a shipment number to track your delivery online.

Please note our Limited-Edition prints are hand signed by the artist and may impact on delivery and shipping timelines.

If you wish to query a delivery please contact us at customerservice@fineprintco.com or via the Contact us page.

Returns

FINEPRINTCO will offer returns on any framed or unframed prints damaged in transit where delivery has been arranged by us using our preferred art courier. If damage has occurred a return lodgement must be placed within three (3) days of delivery. 

To do this simply contact us via our contact page or email: customerservice@fineprintco.com with the order number and images of the damaged print.

FINEPRINTCO does not offer returns or refunds where the client has asked for special delivery via a non-art-courier.

Please choose carefully as we do not operate a refund or exchange policy for “Change of Mind" Returns. 

Our customer service team will provide the information related to your return. When sending your return back to us, please print your order number on the outside of the box. Refunds will be issued after the goods have been returned to us. Refunds will only be applied to the credit card or account used for the original transaction. Please allow up to 7-10 business days for processing.It is important to ensure that any handling does not cause damage to your work- avoid touching the print directly as oils and dirt from your hands can damage the artwork and rough treatments can scratch and harm the pigments.