Frequently Asked Questions
Find answers to common questions about shipping times, print material
options, and our return policy below.
Our fine art prints require approximately 10-14 business days for printing, framing and shipping. Once your order is shipped, we’ll provide you with a tracking number. Most deliveries within Australia arrive within 2 - 4 days after dispatch.
Please choose carefully as we do not refund or exchange for change of mind returns. Most of our items are custom made to order in the size and frame of your choice so we can not receive it back.
We will offer returns on items damaged in transit where delivery has been arranged by us using our preferred art courier.
For damaged items, please contact us at orders@fineprintco.com within 3 days of delivery with your order number.
There are a few instances where sizes are unavailable to preserve the quality of the image resolution or specifications set with an artist. However most items can be sized smaller if they are not listed. Please contact us if you would like a smaller print not available online.
Note: Slim Aarons canvases are only available from a E size or larger.
- Matt Photographic Paper: 230 GSM
- High White Satin Photographic Paper: 260 GSM
- Rag Paper: 310 GSM, White, 100% a-cellulose inkjet paper that guarantees archival standards.
- Satin Canvas: 380 GSM, Polyester/Cotton, Natural Bright White.
Limited Editions | Artist Editions | Aboriginal Art Prints:
Available on Rag Paper.
Photographic Editions:
Available on Satin Photographic Paper, Rag Paper or Satin Canvas.
Open Editions:
Available on Matt Photographic Paper or Satin Canvas.
Slim Aarons:
Available on Satin Photographic Paper or Satin Canvas.
Please refer to each product page for available materials.
How Do I Hang My Artwork?
Watch this quick guide for simple tips and techniques to perfectly hang your artwork.
NEED HELP? GET IN TOUCHAsk a Question
Do you have questions about your order? Shipping times? Hanging instructions? Please get in touch and we'll answer all your questions as quickly as we can!
GET IN TOUCHArt Mock Up Service
We also offer consultations over the phone and can design a mock-up of what your wall would look like with your favourite print, if you are having trouble deciding.
REQUEST A MOCK UPOur Stores
Our fine art prints look good online but even better in person. Visit one of our retail stores where our expert art consultants can help you find the right piece for your walls.
FIND STORE LOCATIONS