FREQUENTLY ASKED QUESTIONS
Unframed prints are sent via a rolled tube within three to five (3-5) days of the order being placed. Please add an extra ten (10) working days for framed prints.
There are a few instances where you may not be able to add items to your cart. This may occur if a variable is unavailable within a product. Example: You are wanting to purchase a Slim Aarons Canvas Print in a D size or smaller but the add to cart option is unavailable. This is because the smallest Slim Aarons Canvas print size we offer is E.
Photo Matt Paper: 230 GSM
High White Satin Photographic Paper: 260 GSM
Hahnemuhle Rag Paper: 310 GSM, White, 100% a-cellulose inkjet paper that guarantees archival standards.
Satin Canvas: 310 GSM Polyester/Cotton, Natural Bright White.
Artist Editions: Available on Satin Photographic Paper, Hahnemuhle Rag Paper or Satin Canvas.
Open Editions: Available on Photo Matt Paper or Satin Canvas.
Snapper Media: Available on Satin Photographic Paper, Hahnemuhle Rag Paper or Satin Canvas.
Slim Aarons: Available on Satin Photographic Paper or Satin Canvas.
FINEPRINTCO will offer returns on any framed or unframed prints damaged in transit where delivery has been arranged by us using our preferred art courier. If damage has occurred a return lodgement must be placed within three (3) days of delivery.
To do this simply contact us via our contact page or email: email@example.com with the order number and images of the damaged print. FINEPRINTCO does not offer returns or refunds where the client has asked for special delivery via a non-art-courier. Please choose carefully as we do not operate a refund or exchange policy for “Change of Mind" Returns.