For all shipping enquiries on original art, please complete the enquiry form or email firstname.lastname@example.org and we will get back to you within 24 hours.
Please choose carefully as we do not offer refund or exchange on "change of mind" for Original Artwork.
After ordering online, you will receive an email confirmation containing your order details, as well as an email directly from FINEPRINTCO, to the email address you have specified on your account. We will normally confirm receipt of your order within 24 hours of ordering.
AUSTRALIA ONLY: FINEPRINTCO will always ship your framed art prints via a trusted Art Courier which can take up to fourteen (14) days depending on when the order was placed.
FINEPRINTCO can arrange faster shipping from other couriers, however, this service does not offer insurance on any damages or lost products. Unframed prints are sent via a rolled tube within three to five (3-5) days of the order being placed.
INTERNATIONAL: (For orders outside of Australia) Due to shipping logistics, framing options are not available for International orders. Unframed prints are sent in a rolled tube via DHL Couriers.
When we book couriers your artwork is fully insured against loss and damage. This policy is valid for the time the artwork is in transit only.
If you wish to query a delivery please contact us at
email@example.com or via the Contact us page.
FINEPRINTCO will offer returns on any framed or unframed prints damaged in transit where delivery has been arranged by us using our preferred art courier. If damage has occurred a return lodgement must be placed within three (3) days of delivery.
To do this simply contact us via our contact page or email: firstname.lastname@example.org with the order number and images of the damaged print.
FINEPRINTCO does not offer returns or refunds where the client has asked for special delivery via a non-art-courier.
Please choose carefully as we do not operate a refund or exchange policy for “Change of Mind" Returns.
Our customer service team will provide the information related to your return. When sending your return back to us, please print your order number on the outside of the box. Refunds will be issued after the goods have been returned to us. Refunds will only be applied to the credit card or account used for the original transaction. Please allow up to 7-10 business days for processing.It is important to ensure that any handling does not cause damage to your work- avoid touching the print directly as oils and dirt from your hands can damage the artwork and rough treatments can scratch and harm the pigments.