What is photographic paper?

Photographic paper is a heavy-weight, high-quality inkjet photo paper offering accurate reproductive qualities, extended longevity and a robust surface for exceptional yet durable prints. As with its gloss equivalent, this paper is created using the very latest universal inkjet coating technology, which ensures that prints are not only dry to the touch straight from the printer, but are compatible with all popular printer manufacturers. The satin surface is perfect for every type of image genre from stunning portraits and scenic landscapes to wildlife, mono conversions, abstracts, macros or architecture.

What is rag paper? 

We use 2 types. Ilford Textured Cotton Rag - The new GALERIE 100% Cotton fourdrinier-made rag papers lead the way within the range of meeting the needs of professional fine art printers. Photographers and print-makers alike can rely on these new papers to produce the highest quality images they have come to know and love from ILFORD. With no optical brighteners and the longevity, image stability and clean matt surface required for the very best in fine art printing, Smooth Cotton Rag is offered as the perfect choice for crisp detail, while the Textured Cotton range features a contoured surface for enhanced creative expression.

Art Velvet Textured Rag 

Matt, velvet textured, bright white, water-resistant fine art paper. This is a cold press paper that is strong and dimensionally stable made from 100% cotton fiber and is acid and lignin free. Capable of reproducing eye-popping colour gamut images that will last for generations.

What is canvas paper?

Natural White Solvent Canvas is a cotton/polyester blend canvas that is free of Optical Brightening Agents (OBAs) for a stable natural white tint and Satin finish for use with solvent and eco-solvent printers. Ideal for décor, fine art prints, portraits and commercial displays, this canvas offers excellent colour reproduction and image quality to give a true fine-art look to solvent prints.

Shipping

After placing your order online, you will receive an email confirmation receipt within 24 hours.

Our unframed prints are shipped within 3-5 days of your order being placed.

All artwork is fully insured against loss and damage whilst in transit with our trusted art couriers. You will be provided with a shipment number to track your delivery online.

Please note our Limited-Edition prints are hand signed by the artist and may impact on delivery and shipping timelines.

If you wish to query a delivery please contact us at  orders@fineprintco.com or via the Contact us page.

Australia

For prints being framed by us please allow up to an additional 10 working days for framing production.

International

(For orders outside of Australia)
Due to shipping logistics, framing options are not available for International orders. Unframed prints are sent in a rolled tube via DHL Couriers.

Returns

FINEPRINTCO will offer returns on any framed or unframed prints damaged in transit where delivery has been arranged by us using our preferred art courier. If damage has occurred a return lodgement must be placed within three (3) days of delivery. 

To do this simply contact us via our contact page or email: orders@fineprintco.com with the order number and images of the damaged print.

FINEPRINTCO does not offer returns or refunds where the client has asked for special delivery via a non-art-courier.

Please choose carefully as we do not operate a refund or exchange policy for “Change of Mind" Returns. 

Our customer service team will provide the information related to your return. When sending your return back to us, please print your order number on the outside of the box. Refunds will be issued after the goods have been returned to us. Refunds will only be applied to the credit card or account used for the original transaction. Please allow up to 7-10 business days for processing.It is important to ensure that any handling does not cause damage to your work- avoid touching the print directly as oils and dirt from your hands can damage the artwork and rough treatments can scratch and harm the pigments.